Do I need to be home during the service?

No, you don’t need to be home. As long as we can access your yard, we can complete the scoop. We’ll message you when we’re on the way so you know when to expect us.

What areas do you serve?

We serve the York Region Area including Thornhill, Richmond Hill, Vaughan, Aurora, Newmarket, East Gwillimbury, Holland Landing, Bradford, Whitchurch-Stouffville and surroundings. Message us even if your city isn't listed in here. We will do our best to come to you!

How often can I schedule service?

Our dog waste removal services comes in different packages.

We offer weekly, bi-weekly, and deep reset cleans. It's up to you which one you want!

Is your service safe for my pets?

Yes. We use pet-safe practices and keep things sanitary so your yard stays clean for your dogs and family.

Do you scoop with dogs in the yard?

Your dog's safety is our top priority, which is why we recommend keeping pets inside while our technicians are on site.

What do you do with the waste after you scoop?

We bag it and remove it from your yard. By default, we’ll place it in your outdoor garbage bin unless you request a different setup.

Do you disinfect your tools and shoes between yards?

Yes. We disinfect equipment between stops to help prevent cross-contamination.

Do you service commercial properties?

Yes. We offer commercial pet waste removal for HOAs, condos, apartments, dog runs, and businesses that want clean common areas.

How do you handle bad weather?

Safety comes first. If conditions are unsafe, we’ll reschedule as soon as possible. In heavy snow where waste is completely covered, we may delay until it’s accessible or adjust your schedule. In any case, if our service is missed for the week, we we will reschedule for the week after.

How does billing work?

We keep billing simple. All the payments are processed through our payment processor, Stripe. Payments are done automatically at the start of each month. If your payment has already been processed but your service needs to be paused or skipped for that week, the payment will be used towards your next visit. If a visit is missed due to issues like a locked gate or weather, we’ll message you and reschedule.

What if I need to skip a service?

No problem. We understand things come up, like scooping the yard yourself, being out of town, or forgetting to unlock the gate. Just give us a call or email us at [email protected], and we’ll happily reschedule.

Do you require a contract?

No. You can pause or cancel anytime.

What do you do if there's an issue with the service?

We strive for excellent every time. If you experience any issues or have feedback, please contact us immediately, and we’ll address it promptly to ensure your satisfaction.

What do you need from me to get started?

Click the button down below, fill out the form and we will reach out to you with the next steps!